This page is maintained by QB Support Pro LLC ("we", "us", "our") to explain how we collect, use, and protect information about visitors and clients of qbsupportpro.com (the "Site"). This Privacy Policy applies only to information collected through the Site and our service engagements.
1. Information we collect
- Information you provide. Your name, company name, email address, phone number, mailing address, and any details you share in our contact form, service requests, or engagement documents.
- Service-related information. Bookkeeping records, accounting files, bank-feed metadata, and similar information you share with us to receive services.
- Usage information. Standard log data such as IP address, browser type, pages viewed, and referring URLs collected by our hosting provider.
2. How we use information
- To respond to inquiries and provide quotes.
- To deliver the bookkeeping and accounting software services you engage us for.
- To send transactional communications related to your engagement (e.g., invoices, document requests, status updates).
- To improve our website and service quality.
- To comply with legal and tax record-keeping obligations.
3. Payment data & PCI compliance
We do not store full payment card numbers on our systems. All card payments are processed by PCI-DSS compliant third-party payment processors. We retain only non-sensitive transaction metadata (e.g., transaction ID, amount, last four digits of the card) necessary for bookkeeping and reconciliation.
4. Sharing of information
We do not sell personal information. We share information only with:
- Subprocessors that support our operations (e.g., cloud hosting, email delivery, accounting software, payment processors) under written confidentiality terms.
- Government authorities when required by law.
- Successors in interest in the event of a merger, acquisition, or sale of assets.
5. Data retention
We retain engagement and bookkeeping records for the periods required by US federal and state tax record-keeping rules (generally seven years), or longer if required by contract or law.
6. Your choices
You may request access to, correction of, or deletion of personal information we hold about you by emailing hello@qbsupportpro.com. We will respond within thirty (30) days, subject to legal exceptions.
7. Cookies
We use essential cookies to operate the Site and basic analytics cookies to understand aggregate traffic patterns. You can disable cookies in your browser settings.
8. Children
The Site is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.
10. Contact
Questions about this Privacy Policy can be sent to hello@qbsupportpro.com or mailed to QB Support Pro LLC, 1209 N Orange St, Wilmington, DE 19801, USA.