QB Support Pro LLC is committed to clear, fair billing. This policy explains when refunds are available and how to cancel a service. All amounts are in US dollars.
1. Monthly subscription plans
- Monthly plans (Starter, Professional, Enterprise) are billed in advance for the upcoming service month.
- You may cancel at any time by emailing hello@qbsupportpro.com. Cancellation takes effect at the end of the current paid billing month.
- We do not provide partial refunds for unused days within a paid month.
- If, within the first 14 days after your initial subscription payment, you decide our service is not the right fit, you may request a full refund of that first month's subscription fee. This 14-day refund window applies once per client.
2. One-time engagements (cleanup, setup, audits)
- Fixed-fee one-time engagements require a 50% deposit to begin work and the remainder upon delivery.
- If you cancel before work begins, the deposit is refundable in full.
- If you cancel after work has started, the deposit is non-refundable; however, we will deliver all completed work product to you.
- Final balances become non-refundable once the deliverable has been accepted in writing or 15 days after delivery, whichever is earlier.
3. Hourly engagements
Hourly work is billed in arrears in 15-minute increments. Time already worked is non-refundable. You may end an hourly engagement at any time with written notice.
4. Refund processing
Approved refunds are issued to the original payment method within ten (10) business days. Because card payments are processed by PCI-DSS compliant third-party processors, the funds may take an additional 3–5 business days to appear on your statement.
5. Service issues
If you believe a deliverable does not meet what was scoped in your engagement letter, please email hello@qbsupportpro.com within 15 days of delivery. We will work in good faith to correct any errors at no additional cost before a refund is considered.
6. Chargebacks
Initiating a chargeback before contacting us to resolve a billing question may result in suspension of services and recovery of related fees.
7. Contact
All refund and cancellation requests must be submitted in writing to hello@qbsupportpro.com.