These Terms of Service ("Terms") govern your access to and use of qbsupportpro.com and the bookkeeping, accounting software support, and related services provided by QB Support Pro LLC ("Company", "we", "us"). By using the Site or engaging our services, you agree to these Terms.
1. Eligibility
You must be at least 18 years old and authorized to act on behalf of any business you represent in order to engage our services.
2. Services & engagement
Specific deliverables, fees, and timelines are set out in a separate engagement letter or order form. These Terms apply to and supplement every such engagement.
3. Fees & payment
Fees are quoted and payable in US dollars. Recurring plans are billed monthly in advance; one-time engagements are billed per the engagement letter. Late payments may result in suspension of services. All payments are processed via PCI-DSS compliant providers.
4. Client responsibilities
- Provide accurate, complete, and timely information needed to deliver services.
- Maintain administrative access to your accounting software and bank/payment-processor accounts.
- Review deliverables and notify us in writing of any concerns within fifteen (15) days of delivery.
5. Independent contractor; no fiduciary, legal or tax advice
QB Support Pro LLC is an independent service provider, not your CPA, attorney, or fiduciary. Our deliverables are bookkeeping and software-support work product and do not constitute legal, tax, or investment advice. Clients are encouraged to consult a licensed CPA or attorney for those matters.
6. Confidentiality
Each party agrees to keep the other's non-public information confidential and to use it only to perform under these Terms. Confidentiality obligations survive termination.
7. Acceptable use of the Site
You agree not to (a) attempt to gain unauthorized access to the Site or our systems, (b) interfere with the operation of the Site, (c) use the Site to violate any law, or (d) reverse engineer any part of our services.
8. Intellectual property
All Site content, branding, and materials we develop independently remain our property. Work product specifically prepared for you under an engagement is licensed to you upon full payment for your internal business use.
9. Warranty disclaimer
Except as expressly stated in a written engagement letter, the Site and services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms or the services shall not exceed the fees paid to us by you in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
11. Termination
Either party may terminate a month-to-month engagement on thirty (30) days' written notice. Fees for services already rendered remain due. Sections that by their nature should survive termination will survive.
12. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Exclusive venue for disputes is in the state or federal courts located in Delaware.
13. Changes
We may update these Terms from time to time. Continued use of the Site or services after a change constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms: hello@qbsupportpro.com.